Southwest airlines consolidating reservation centers

28-Jul-2017 14:39

This news release contains forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995.

All forward-looking statements involve risks and uncertainties that could cause actual results to differ materially from the plans, intentions, and expectations reflected in or suggested by the forward-looking statements.

The established trend means that Customer demand can no longer support nine phone-based Centers, but it does not mean that Southwest has changed its emphasis on People.

"The Employees at these three Centers have, like all of our great Reservations Employees, contributed tremendously to Southwest Airlines' well-earned reputation for Legendary Customer Service, and it is our sincere hope that these Employees will continue to deliver Southwest's personalized Customer Service at one of our six other Centers," said Colleen Barrett, Southwest's President and COO. By putting them in the right places, we can continue to have the most energetic, productive, and Customer Service focused Employees in the airline industry." For those who do not choose to relocate, a generous support package - including cash severance pay, flight privileges, medical coverage, and guidance with a career transition - will be offered.

Southwest Airlines Announces Reservations Consolidation Into New Atlanta Call Center Air Tran Call Centers in Savannah and Carrollton, GA to Close in July 2013, Combining Jobs in Atlanta Call Center Wed, Nov 28, 2012 - DALLAS - /* Style Definitions */span.prnews_spana.prnews_ali.prnews_lip.prnews_p Southwest Airlines (NYSE: LUV) today announced that the airline is consolidating operations from three Air Tran Reservations Call Centers into a single call center in Atlanta.Parker stressed, "this decision underscores our commitment to low fares, low costs, and longterm job security and Profitsharing for our Employees.Southwest has posted a profit for each quarter following the tragic events of September 11, 2001, and did not furlough any Employees.- This release, as well as past news releases on Southwest, are available online at News media also can access an online press room via

Southwest Airlines Announces Reservations Consolidation Into New Atlanta Call Center Air Tran Call Centers in Savannah and Carrollton, GA to Close in July 2013, Combining Jobs in Atlanta Call Center Wed, Nov 28, 2012 - DALLAS - /* Style Definitions */span.prnews_spana.prnews_ali.prnews_lip.prnews_p Southwest Airlines (NYSE: LUV) today announced that the airline is consolidating operations from three Air Tran Reservations Call Centers into a single call center in Atlanta.

Parker stressed, "this decision underscores our commitment to low fares, low costs, and longterm job security and Profitsharing for our Employees.

Southwest has posted a profit for each quarter following the tragic events of September 11, 2001, and did not furlough any Employees.

- This release, as well as past news releases on Southwest, are available online at

News media also can access an online press room via

Initially, the new Atlanta Call Center will handle all Air Tran Airways calls, and then will transition to handle Southwest Customer calls in the future.